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Q: How does it work?

A: YouthWhisper bone conduction headphones deliver sounds through vibrations to your cheekbone and deliver sound directly to the inner ear, bypassing the eardrum. Unlike traditional headphones use speakers to transmit sounds. This leaves your ears open to experience your surrounding environment.

Q: My headphones does not appear to be compatible with my phone, what should I do?

A: Normally,our headphones can be compatible with any Bluetooth devices. If sometimes they can't be connected with your phone, that is maybe the Bluetooth recognition is confused caused by multiple connections. In this case, please try as following:

1) Firstly please clear all Bluetooth connection records on your phone and then turn off the Bluetooth menu.

2) Then press the volume "+"button on the headphones to enter Bluetooth pairing model.

3) Open the Bluetooth menu on your phone again, search and select "model name". The headphones will get connected with your phone successfully.

Q: It is hard to hear even at max volume, how to solve it?  

A: Firstly, please adjust the headphones to stay on the right place (temporal bone near your ears). If you feel the sound is not loud enough, please turn up the volume of your phone firstly and then turn up the volume of your headphones. In addition, we suggest you to use the sponge earplugs if you are in noisy environment, which will also make the sound clearer and louder.

Q: How to contact customer service?

A: If you have any question, please feel free to contact us via